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BlueVantage provides an array of essential server management services at a flat monthly rate of $190 per server. BlueVantage helps you minimize the considerable hidden costs of server ownership. BlueVantage also minimizes the daily hassles involved with using and managing technology, so you can get on with your business.

 

Since a picture is worth a thousand words, please look at BlueVantage's graphic of how Server Care works.

 

Highlights

  • Comprehensive Back Office Support that includes remote Server remediation services.
  • BlueVantage's staff watches Server alerts, filters the data, does the problem analysis and also remediates the problems remotely.
  • Our Network Operations Center (NOC) provides 24x7 visibility with Remote Monitoring and Management of Windows or Linux Servers – including applications, which are specially designed for Small to Medium Size Businesses (SMBs).
  •  
    BlueVantage's services are delivered under stringent Service Level Agreements (SLA's) uncommon for Small and Medium Size Businesses.
  • A completely secured environment for monitoring and managing Servers – Windows OS, Linux and applications.
  • The autonomic Server monitoring policies: When BlueVantage's Server agent is installed on a Server, it runs automated processes and performs a self-check routine to determine what ports, services and processes are currently running on the machine. This information is analyzed carefully, and based on our knowledge base, policies are applied to monitor the Server.
  • The provisioning processes for alerting: Advanced provisioning process allows you to define the alert escalation mechanism on a per-site basis. This empowers BlueVantage to automatically send alerts to different key stakeholders when a Critical event occurs.
  • Categorizing Critical and Non-Critical alerts: Over the years, BlueVantage's NOC has developed processes to segregate alerts coming from the server into a Critical or Non-Critical status. Every Server sends about 10-15 alerts a day and categorizing these alerts is a time consuming process that
    requires skilled staff. 
  • Personal Phone Alert and Problem Analysis: On receiving a Critical alert, the NOC team looks into the provisioning system and makes a personal phone call alerting BlueVantage's key stakeholders about the occurrence of that Critical event. This call is made within 15 minutes of receiving the alert. Subsequently the expert team at the NOC swings into action to analyze the cause of the problem and document the steps for resolution.
  • Ticketing System: BlueVantage’s NOC team opens a ticket informing all key stakeholders about the Critical alert,the problem analysis and possible steps of resolution.
  • Remote Remediation Services: BlueVantage’s NOC team will provide remote remediation services as required on a best effort basis to resolve the problem. In the event the problem cannot be resolved remotely, BlueVantage's NOC will hand off to BlueVantage's dispatching and logestics team who
    dispatches an engineer.
  • Security/Preventive Maintenance Services: BlueVantage's NOC services includes White and Blacklisting of critical Microsoft (OS & applications) security patches and many more preventive maintenance services.
  • Bundled Anti-virus package and management: Our NOC conducts checks to ensure Anti-virus signatures are updated on Servers at regular intervals. BlueVantage’s Server Care program comes bundled with AVG Anti-virus network edition and e-mail server edition, if desired. 
  • Asset Tracking: There is a comprehensive tracking of all software and hardware on each server. Changes are also tracked and aid in problem resolution.