BlueVantage  Help Desk Support requires the desktop or laptop computer to be managed by BlueVantage's Desktop Care service.

Help Desk Support covers a number of commonly used applications, such as (but not limited to):

Desktop Publishing

• Adobe Acrobat and Reader for PC
• Adobe Photoshop for PC

Office Suites

• Microsoft Office 95/97/2000/XP/2003
• Email
• Microsoft Outlook 2000/XP/2003
• Microsoft Outlook Express
• Word Processing
• Microsoft Word 95/97/2000/XP/2003

Domain

• User account reset and creation Network Share
• Rights and creation

Desktop Operating Systems

• Microsoft Windows XP
• Microsoft Windows 2000
• Microsoft Windows NT

Graphics

• Microsoft FrontPage
• Microsoft Powerpoint 2000/XP/2003
• Microsoft Visio

Browsers

• Internet Explorer 5.0 and above

Anti-Virus

• Trend Micro Office Scan
• McAfee Anti-Virus
• Norton Anti-Virus
• AVG Professional

Database

• Microsoft Access 2000/XP/2003
• SQL Backup and Restore

PC and Network

• Network connectivity
• General PC hardware diagnosis
• Printers, drivers, and queues Database Connectivity
• ODBC Connections
• Citrix Metaframe / Presentation Server

Wireless

• Wireless 802.11 Connectivity

PDA’s – Palm OS and Windows OS

• Blackberry
• Microsoft Active Sync